Privacy Policy & Terms of Service

Your privacy and trust are important to us. Please review our policies and terms.

Last Updated: November 8, 2024 | Effective Date: November 8, 2024

Privacy Policy

At SRIT Creations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our services.

1. Information We Collect

Personal Information

• Name, email address, phone number, and contact details
• Company information and job title
• Payment and billing information for our services
• Communications and correspondence with us

Technical Information

• IP address, browser type, and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device identifiers and location data (when permitted)

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our software development services
• Processing payments and managing billing
• Communicating with you about our services and updates
• Providing customer support and technical assistance
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and protecting our rights

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted third-party vendors who assist us in operating our business and providing services.

Legal Requirements

When required by law, regulation, or legal process.

Business Transfers

In connection with mergers, acquisitions, or asset sales.

Protection of Rights

To protect our rights, property, or safety and that of our users.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

5. Your Rights and Choices

Data Access & Portability

Request a copy of your personal data in a structured, machine-readable format.

Rectification

Update or correct inaccurate personal information.

Erasure

Request deletion of your personal data under certain circumstances.

Withdraw Consent

Opt-out of marketing communications and data processing activities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

End-to-end data encryption in transit and at rest

Access Control

Strict access controls and authentication protocols

Monitoring

Continuous security monitoring and threat detection

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email:

privacy@sritcreations.com

Phone:

+91-9337428190

Terms of Service

These Terms of Service ("Terms") govern your use of SRI Techno Creation's services and website. By accessing or using our services, you agree to be bound by these Terms.

1. Services Description

SRI Techno Creation provides custom software development, web applications, mobile applications, AI/ML solutions, and related technology consulting services ("Services").

Our Services Include:

• Custom Software Development (.NET, PHP, Python, React)
• Web Application Development and Design
• Mobile Application Development (iOS/Android)
• AI/ML Solutions and Integration
• Cloud Computing and DevOps Services
• IT Consulting and Digital Transformation

2. User Obligations and Acceptable Use

You Agree To:

• Provide accurate and complete information
• Use our services for lawful purposes only
• Respect intellectual property rights
• Maintain the confidentiality of your account credentials
• Promptly notify us of any security breaches

Prohibited Activities:

• Violating any applicable laws or regulations
• Interfering with or disrupting our services
• Attempting unauthorized access to our systems
• Transmitting malicious code or harmful content
• Infringing on third-party intellectual property rights

3. Intellectual Property Rights

Our Rights

All intellectual property rights in our services, website, and proprietary technologies remain our exclusive property. This includes trademarks, copyrights, trade secrets, and patents.

Client Rights

Upon full payment, clients receive ownership of custom-developed solutions as specified in individual project agreements. We retain rights to underlying frameworks and methodologies.

4. Payment and Billing

Payment Terms:

• Project payments are due according to agreed milestones
• Late payments may incur interest charges
• All fees are non-refundable unless otherwise specified
• Additional work requires separate agreements and payment
• Currency exchange rates apply for international clients

Detailed payment terms, including schedules and methods, are specified in individual project contracts and statements of work.

5. Service Level Agreement

Response Time

24-48 hours for critical issues, 72 hours for general inquiries

Uptime

99.5% uptime guarantee for hosted solutions with SLA credits

Support

Business hours support with emergency escalation procedures

6. Limitation of Liability

Important Notice: Our liability is limited to the maximum extent permitted by law. We provide services "as is" and make no warranties beyond those explicitly stated in project agreements.

• Liability limited to direct damages only
• No liability for indirect, consequential, or special damages
• Maximum liability capped at project contract value
• Force majeure events excluded from liability
• Third-party service interruptions beyond our control

7. Termination

Either party may terminate services according to the terms specified in individual project agreements. Termination procedures include:

For Convenience

30-day written notice required. Payment due for completed work.

For Cause

Immediate termination for material breach or non-payment.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Disputes will be resolved through:

1. Direct negotiation and discussion
2. Mediation through a mutually agreed mediator
3. Binding arbitration in [Your Jurisdiction]
4. Court proceedings as a last resort

9. Legal Contact

For legal matters, contract disputes, or terms clarification:

Legal Email:

legal@sritcreations.com

Business Address:

Remote-first team across India (Bhubaneswar collaboration hub launching soon)