Streamline Field Operations & AMC with Intelligent FSM
Empower your service teams with ServicePro360. Eliminate paper job cards, dispatch technicians with geotagged mobile apps, automate AMC renewal notices, and track spare parts inventory in real time.
6 Core Pillars of ServicePro360 FSM
Built for Indian HVAC contractors, elevator companies, equipment OEMs, and multi-city AMC service enterprises.
Smart Field Dispatch & Routing
Assign service requests to nearby engineers based on skills, parts availability, and traffic distance to reduce technician travel time by 40%.
Offline Mobile Job Cards
Technicians log fault diagnoses, recorded parts consumed, and customer signatures offline with automatic cloud synchronization upon reconnecting.
Automated AMC Lifecycle & Renewals
Track customer warranty periods, preventive maintenance schedules, and auto-dispatch WhatsApp renewal notices 30, 15, and 7 days prior to expiry.
Van Stock & Defective Parts Ledger
Treat every service vehicle as a mobile warehouse. Reconcile spare parts barcodes, record old defective part returns, and prevent field stock pilferage.
Happy Code Customer OTP Closure
Customers receive a unique OTP on WhatsApp once the repair is completed. Eliminates fraudulent job closures and guarantees customer satisfaction.
Multi-Branch Service Centers
Consolidated executive dashboard across franchise branches, authorized service centers (ASC), and third-party repair partners with warranty tracking.
The 8-Stage Field Service Ticket Lifecycle
From inbound breakdown logging to intelligent geofenced dispatch, offline mobile sign-off, and warranty ledger posting, ServicePro360 guarantees zero lost tickets.
Omni-Channel Incident Intake
Breakdown call logged via WhatsApp chatbot, QR sticker scan on machine, email parser, or telephone reception desk.
Automated Contract & SLA Triage
System instantly checks active warranty vs AMC status, calculates penalty escalation timer, and sets priority tier (P1/P2/P3).
Geofenced Skill-Based Dispatch
Matches technician location, certification skill tag, and necessary van spare parts inventory to assign optimal engineer.
Live ETA & WhatsApp Customer Link
Customer receives WhatsApp alert with technician photo, verified mobile number, and real-time live transit GPS tracking link.
Onsite Digital Checklist & Spares
Technician scans equipment barcode, inspects error codes, takes "before" photos, and scans replacement spare part barcode from van.
Offline Job Card Execution
Fully works in basements and remote plants with zero 4G connection. Logs compressor pressure, voltage, and replacement serials.
Customer OTP Sign-Off & Review
Ticket cannot be marked complete without client providing OTP and signing glass touch screen, stopping fraudulent closures.
Auto Invoicing & Van Stock Sync
Fires PDF invoice to client, deducts part from mobile van store, posts labor ledger, and schedules next quarterly AMC audit.
Real-Time Mobile Van Stock & Defective Core Return Tracking
Indian field service companies face up to 30% lost technician time because engineers drive to customer sites without the right spare parts. ServicePro360 treats every technician vehicle as a live mobile warehouse.
Technician Vehicle Trunk Ledger
Central warehouse issues fast-moving parts (thermostats, PCBs, valves, filters) directly to technician van accounts with automated minimum replenishment triggers.
Defective Core Return Workflow
Technicians must scan in replaced defective compressors or motherboards to clear inventory debt before drawing new replacements from stores.
Multi-Year Equipment Serial Telemetry
QR tag on machine reveals entire lifecycle history: installation date, prior breakdowns, which technician serviced it, and component warranty expiry.
ServicePro360 Industry Adaptations Turnkey Workflows Pre-Built
Field Service ERP at Transparent Indian Pricing
Complete multi-user package with mobile technician apps included. Zero recurring per-ticket extortion fees.
ServicePro360 Annual Subscription
For HVAC, appliance repair, elevator maintenance & industrial service enterprises.
Powering Field Service Operations Across India
From HVAC technicians and elevator crews to medical equipment engineers.
FSM & AMC FAQs
Frequently Asked Questions
How does ServicePro360 automate Annual Maintenance Contracts (AMC)? ▼
ServicePro360 tracks warranty periods, service schedules, and renewal due dates automatically. It creates preventive maintenance work orders, dispatches the nearest technician, and sends automated renewal alerts to customers via WhatsApp and email.
Does the technician mobile app work without an active internet connection? ▼
Yes. Built with offline SQLite synchronization, technicians can view job tickets, log spare parts used, capture customer digital signatures, and snap before/after photos even in remote basements or areas with zero mobile network.
How does spare parts inventory management work in the field? ▼
Each technician's van or toolbag functions as a mobile sub-warehouse. When a technician adds a replacement part to a digital job card, stock levels are instantly updated and invoiced upon customer OTP approval.
What is Happy Code customer verification? ▼
To eliminate fraudulent job ticket closures, customers receive a secure 4-digit Happy Code or OTP on WhatsApp once the technician finishes the service. The job ticket cannot be marked complete without customer OTP verification.
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See how our custom ERP, school software, and logistics platforms power daily operations across Bhubaneswar, Cuttack, Rourkela, and beyond.
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Upgrade Your Field Operations & AMC Business Today
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